FAQ

Late spring through early fall is busiest, so book 3–4 weeks ahead if you can. Winter moves are easier to schedule and often cost less — just watch for rain or occasional ice on side streets.

Not necessarily. Many customers leave a key or garage code after a quick walkthrough. Just make sure someone 18+ lets the crew in and does a final check before they leave.

We lay down heavy-duty floor runners at entry points and high-traffic areas. Each mover also wears soft-soled shoes and uses felt pads under furniture legs whenever possible.

Yes, but let us know dimensions and weight ahead of time. Safes over 500 pounds may require an extra crew member or a lift gate. We’ll confirm feasibility during your estimate.

No problem — we can store your belongings in our secure, climate-controlled facility for a few days or weeks. Delivery resumes as soon as you have keys.

Never. Our hourly rate covers everything — stairs, elevators, long carries, and tricky hallways. The price you see is the price you pay.

We bring tarps, weatherproof blankets, and plastic sheeting for furniture. Crews work carefully in rain or heat, and we reschedule only if conditions become unsafe (like ice storms or lightning).

Yes — we have specialized teams for hot tub moves. The service includes draining, disconnecting electrical (if safe), padding, trucking, and reinstallation at the new address.

Cancel 72 hours before your move for a full refund of any deposit. Rescheduling is free with at least 48 hours’ notice. Last-minute changes may incur a small fee.

Absolutely. We custom-crate extreme valuables and use foam-lined boxes for light fixtures. One crew member will personally carry and secure those items separately from general furniture.

We have a one-hour minimum for very small jobs (e.g., one couch or a few boxes). Anything beyond that is billed in 15-minute increments after the first hour.

Yes — partial packing is available. You can add packing for specific rooms or categories like “all glassware” or “wardrobe only.” Just tell us which areas.

We match truck size to your inventory. Studio or one-bedroom → 16 ft. Two to three bedrooms → 20–24 ft. Four+ bedrooms or commercial → 26 ft. You’ll see the truck type in your confirmation email.

We can move small potted plants if you sign a waiver — they’re not covered by insurance. For larger or valuable plants, consider transporting them yourself or hiring a plant-specific service.

You’ll receive a two-hour arrival window via text and email by 6 PM the evening before your move. The crew also calls 30 minutes before showing up.

Yes — we’ve moved tables from tight basements, attics, and spiral staircases. We’ll do a pre-move site visit to measure stairs and doorways and bring the right disassembly tools.

Every mover completes 40+ hours of hands-on training: lifting techniques, furniture wrapping, truck loading, disassembly/reassembly, and customer communication. Annual refreshers are required.

Yes — 10% off for seniors (65+), students with valid ID, and active-duty military or veterans. Just mention your status when booking.

We’ll notify you as soon as we see a delay. You only pay for actual time worked — no penalty or rush fee. Most moves stay within 10% of the original estimate.